SHIPPING & RETURNS
SHIPPING POLICY
At Obsidian Pause, we offer free shipping on all orders over $50. For orders under $50, a flat rate of $5 will be charged. We strive to get your order to you as soon as possible, and all orders are processed within 1-2 business days. Delivery times vary depending on your location, but typically take between 3-7 business days.
We take great care in packaging your order to ensure that it arrives safely and undamaged. If your order arrives damaged, please contact us immediately and we will do our best to resolve the issue.
If you have any questions about our shipping policies, please don't hesitate to contact us.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Obsidian Pause. If for any reason you are not completely satisfied, we offer free returns and exchanges on all items within 30 days of purchase.
To initiate a return or exchange, please contact us and we will provide you with a prepaid shipping label. Once we receive your item, we will process your refund or exchange within 1-2 business days.
Please note that items must be returned in their original condition and packaging. We reserve the right to refuse any returns that do not meet these requirements.